Support

 

Welcome to PotionsPuzzleStudio Support

Need help mastering potion merging and avoiding enemies? We’re here to assist with gameplay issues, bugs, and feedback.

1. Common Issues & Solutions

Game Not Launching

If the game does not start:

  1. Restart your device
  2. Update to the latest iOS version
  3. Close background apps
  4. Reinstall the game

Game Crashing or Freezing

Try the following:

  • Restart the game
  • Ensure sufficient storage
  • Update the game
  • Restart your device

Performance Issues

For smoother gameplay:

  • Close unused apps
  • Free up storage space
  • Use a supported device

2. Frequently Asked Questions

Is Potions Puzzle free to play?

Yes, the game is free to download and play.

Does the game collect personal data?

No personal information is collected. Only anonymized gameplay and device data.

Why did my progress reset?

Progress may reset if the game is reinstalled or played on another device without cloud saving.

How do I report a bug?

Please email us with:

  • Device model
  • iOS version
  • Description of the issue
  • Screenshots or recordings (if possible)

3. Contact Support

For assistance:

📧 Email: support@potionspuzzlestudio.com
🌐 Website: https://potionspuzzlestudio.com
⏱ Response Time: 24–48 hours

4. Feedback & Suggestions

We welcome ideas for:

  • New potion combinations
  • Level designs
  • Enemy behaviors
  • Gameplay improvements

Send feedback to: feedback@potionspuzzlestudio.com

5. Useful Links

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Privacy Policy

  Last Updated: December 2025 1. Introduction PotionsPuzzleStudio (“we”, “our”, or “us”) develops and publishes the mobile game Potions Puzzle , where players control a potion bottle that jumps between platforms, merges with colored bottles, and avoids enemy bottles to reach the final target. We respect your privacy and are committed to protecting your information. This Privacy Policy explains what data we collect, how it is used, and your rights when using our game on iOS devices. By downloading or using the game, you agree to this Privacy Policy. 2. Information We Collect 2.1 Gameplay Data (Non-Personal Information) We may collect anonymized gameplay data such as: Level progression and completion Bottle merges and color combinations Number of attempts and failures Time spent on levels Player actions (jumps, merges, interactions) Score and achievements This information helps us improve gameplay mechanics and balance. 2.2 Device & Technical Information...
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